tkgm Responsible Gaming
tkgm believes online gaming is only enjoyable when done with awareness and within your own limits. This page provides tools to keep yourself safe, warning signs to watch for, and guidance on where to get help if needed.
Age requirements are strictly enforced
To participate in any casino game or betting activity on tkgm, you must be 21 years of age or older. Age verification is mandatory at registration — no exceptions. This platform is strictly off-limits to minors.
Why is responsible gaming important?
Online gaming is a form of entertainment — not a source of income or a solution to financial problems. tkgm operates with this in mind. Our goal is for every user to play within their means and to ensure that gaming does not have a negative impact on their daily life, family, or work.
Gaming becomes a problem when a person keeps placing larger bets to recover lost money, or cannot stop playing. If you or someone you know is in this situation, it is important to act quickly. tkgm's FAQ page has answers to many questions about gaming.
Our Terms and Conditions clearly state that anyone using the platform must follow the responsible gaming policy. To learn how your data and information is stored, see our Privacy Policy.
Tools to keep yourself safe
tkgm provides several useful safety tools directly in account settings for all users. These can be activated at any time.
Daily / weekly deposit limit
Set a maximum daily, weekly, or monthly deposit amount to keep your budget in check. Once set, it takes effect immediately, and a 24-hour wait applies if you want to increase it.
Gaming session time limit
Set a limit on how long you play in one sitting. When the time is up, tkgm will automatically end the session and encourage you to take a break.
Cooling-off break
Take a temporary break by putting your account on pause for anywhere from 24 hours to 6 weeks. During this time, login will be completely disabled.
Permanent self-exclusion
Use the self-exclusion feature when you need a long-term break. Once activated, your account cannot be accessed in any way until the chosen period ends.
Loss Limit
Set a maximum amount you are willing to lose over a given period. Once that limit is reached, no further bets can be placed for the rest of that period.
Reality check reminder
A brief on-screen message appears at regular intervals — showing a summary of how long you have been playing and how much you have spent. A simple way to stay aware.
Warning signs of a problem
If the following signs appear, it means gaming is going beyond normal limits. Recognizing them early is the most important step.
- Feeling a repeated urge to place bigger bets to recover lost money.
- Irregular sleep, eating, or work habits due to gaming.
- Hiding from family or friends how much time and money is being spent on gaming.
- Repeatedly trying to stop gaming but failing each time.
- Continuing to bet or play even while struggling to cover everyday expenses.
- Feeling anxious or restless while playing, and becoming irritable when unable to play.
- Withdrawing from family, friends, or loved ones and increasingly preferring to be alone.
Check yourself — a simple questionnaire
Have any of the following been true for you in the past month?
If you have ticked two or more of these, please talk to our support team — you will not be judged, only helped.
Where to get support
You do not have to face a gaming problem alone. Your family, professionals, and tkgm's support team are all here for you.
tkgm live chat and email support
tkgm's support team is active 24 hours a day, 7 days a week. Help is available in both Bengali and English.
Live chat: click the chat icon at the bottom right of the website.
Email: [email protected]
Family and close ones
Family members often notice a problem before anyone else does. Talk openly with the people close to you. If they cannot manage alone, seek professional advice together.
Share with someone you trust — there is no shame in it. This is a condition like any other, and it can be treated.
Professional counseling
Mental health professionals and addiction counselors are specially trained for these situations. You can seek advice at a hospital's psychiatric department or a private counseling center.
Seeking professional help is not a sign of weakness — it takes courage. Take the right step for yourself and for your family.
tkgm's commitment to responsible gaming
tkgm permanently follows the steps below to create a safe and responsible gaming environment.
Age verification
No one under 21 is allowed to open an account. The verification process is strict.
Restrained advertising
tkgm never runs ads that directly target minors or encourage excessive gaming.
Data protection
Personal information is kept secure through SSL encryption and a strict data policy.
Proactive support
When signs of a problem appear, the support team reaches out to the user and offers assistance.
tkgm believes responsible gaming is not just about following rules — it is a culture built together by the platform and its users. We want every session to be enjoyable and free from stress.
To learn more about us or understand how tkgm operates, read our About Us page. It covers the platform's values and services in detail.
Remember — always approach betting and gaming as entertainment. Before each bet, ask yourself: would I be okay if I lost this money? If the answer is no, take a break.
Common questions about responsible gaming
Answers to some frequently asked questions about responsible gaming.