tkgm Privacy Policy

1 Introduction and Scope

tkgm (bundles: tkgmcasino.cam) is an online gaming platform that provides casino games and sports betting services for users in Bangladesh. This Privacy Policy explains how we collect, process and protect the information of both registered and unregistered users on our platform.

By creating an account on tkgm or using our services, you agree to this Privacy Policy. Please read this policy carefully before using our platform. This policy complements our Terms and Conditions and is consistent with them.

This policy applies to tkgm's website, mobile application and all associated digital services. Our services are intended for persons aged 21 or older only.

2 Information We Collect

When you register on the tkgm platform or use our services, we collect various types of information. This information is divided into three main categories:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket) — for deposits and withdrawals only
• National ID card or passport number (for identity verification)
• Your chosen username and password

2.2 Automatically Collected Information

• IP address and browser type
• Device type, operating system and screen resolution
• Duration of your session and pages visited
• Gaming activity — bet amounts, win/loss history, transaction details
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may sometimes verify information with trusted third-party service providers. This information is used solely for security-related purposes.

3 Purpose of Data Use

tkgm uses your information only for specific and legitimate purposes. We use your information for:

• Account management: Creating, verifying and keeping your account secure
• Financial transactions: Ensuring deposits are received and withdrawals are processed
• Service improvement: Analysing user experience to improve the platform
• Fraud prevention: Detecting suspicious activity and taking preventive measures
• Communication: Providing important updates, security-related messages and support
• Responsible gaming: Monitoring gaming behaviour to ensure user well-being. Detailed information on this can be found in our Responsible Gaming Guidelines.
• Promotional communication: Informing you about offers or bonuses only with your consent

4 Data Storage and Security

To ensure the security of your personal information, tkgm follows industry-standard technical and organisational measures. The following methods are used within our security framework:

4.1 Technical Security

• All data transfers are secured by SSL (Secure Socket Layer) encryption technology
• Passwords are stored using hashing and salting techniques
• Two-factor verification (OTP) system
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Data Retention Period

We retain your information for as long as necessary or as long as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period for security and legal reasons.

4.3 Steps in the Event of a Data Breach

If a security breach occurs that could put your information at risk, tkgm will notify affected users as quickly as possible and take the necessary remedial measures.

5 Data Sharing Policy

tkgm may share your information with third parties in specific circumstances and for defined reasons. These cases are clearly set out below:

5.1 Service Provider Partners

The minimum necessary information may be shared with trusted third parties who assist with payment processing (such as bKash, Nagad, Rocket or bank transfers), technical support or identity verification. These partners are contractually required to comply with tkgm's privacy standards.

5.2 Legal Obligations

tkgm may be required to provide information under a court order, government directive or a lawful request from a law enforcement agency.

5.3 No Sale of Information

tkgm never sells or rents your personal information to any advertiser, data broker or unrelated third party.

6 Cookies and Tracking Technology

tkgm uses cookies and similar technologies to operate the website and app. Cookies are small data files stored on your device that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as keeping your login session active, ensuring security and preventing fraudulent activity.

6.2 Performance Cookies

These cookies are used to understand how users interact with our platform. This information is processed in fully anonymous form and is used to improve the quality of our services.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Your Rights

As a user of the tkgm platform, you have several important rights over your own information. These rights are briefly described below:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You have the right to request correction of incomplete or inaccurate information
• Right to erasure: In certain circumstances you may request that your information be deleted — however, due to legal obligations it may not always be possible to delete all information
• Right to object to processing: You have the right to object to the use of your information for specific purposes
• Right to withdraw consent: Consent given for promotional communication may be withdrawn at any time
• Right to data portability: Where applicable, you may request your information in a structured format

To exercise these rights, please contact us through the contact details provided below. Our support team is available 24/7 to handle your requests in Bengali.

8 Protection of Minors

All tkgm services are intended for persons aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you notice any suspicious activity on our site, please inform our support team.

9 Changes to the Policy

tkgm reserves the right to update this Privacy Policy periodically as needed. If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of tkgm after a policy change will be taken as your agreement to the new terms. We therefore encourage you to check this page regularly.

To learn more about us or for detailed information about the operation of the tkgm platform, you may visit our About Us page.

10 International Data Transfers

tkgm's servers and third-party service providers may be located in various countries. When transferring data, we ensure that appropriate data protection measures are maintained. All our service provider partners are contractually bound to comply with tkgm's privacy standards.

11 Dispute Resolution and Contact

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. For answers to general questions, you may visit our Frequently Asked Questions section — answers to many common questions can be found there.