tkgm Casino Terms and Conditions

In this document, "tkgm", "we", and "site" refer to the tkgm Casino platform and all its associated services. "User", "member", or "you" refers to anyone who accesses the site, opens an account, or uses any of our services.

"Services" refers to casino games, sports betting, live casino, fishing games, bingo and other entertainment activities offered through tkgm.

"Account" refers to a member's personal profile including their login credentials and balance. "Bonus" refers to any promotional benefit granted by tkgm, which may be subject to separate terms.

1.1 Acceptance of Terms

By accessing the site or creating an account, you confirm that you have read, understood and fully agreed to these terms. If you do not agree, please stop using the site.

tkgm reserves the right to amend these terms at any time. Continued use of the site after any changes constitutes acceptance of the updated terms.

2.1 Eligibility

To open an account at tkgm Casino, you must meet the following requirements:

• You must be at least 21 years of age (applicable for ages 21+).
• Online gaming must be legal under the laws of your place of residence.
• You are opening the account voluntarily for yourself — not on behalf of anyone else.
• You must not already have an active tkgm account.

2.2 One Account per Person

Each user may hold only one account. If multiple accounts are found, tkgm reserves the right to suspend or close all of them without notice, and any bonuses will be forfeited. If multiple members of the same household operate accounts from the same device or network, this must be brought to our attention.

2.3 Accuracy of Information

All information provided at registration must be true, accurate and up to date. If an account is opened using false information, tkgm reserves the right to close it and withhold any deposited funds. If identity verification is required, tkgm may ask you to submit relevant documents.

2.4 Account Security

You are solely responsible for keeping your username and password confidential. If you notice or suspect any unauthorised access to your account, notify our support team immediately. tkgm is not liable for losses resulting from third-party access.

3.1 Deposit Rules

The minimum deposit at tkgm is ৳100. Currently accepted payment methods are: bKash, Nagad, Rocket and direct bank transfer (Dutch-Bangla Bank, BRAC Bank and other major banks). Failing to use the correct reference number when depositing may cause delays in processing.

tkgm only accepts payments from a payment method registered in the account holder's own name. Funds sent from third-party accounts will not be accepted and will be returned.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. The standard processing time for a withdrawal request is 15 minutes to 2 hours. Withdrawal methods: bKash, Nagad, Rocket and bank transfer.

Identity verification must be completed before a withdrawal can be made. Withdrawals may be held if active bonus wagering requirements have not been met.

3.3 Suspicious Transactions

If any transaction appears unusual or suspicious, tkgm may temporarily hold it for review. In such cases, the support team will contact the member concerned. tkgm may request relevant information in accordance with anti-money laundering regulations.

4.1 Welcome Bonus

tkgm offers a 120% bonus on your first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning you must wager that amount 10 times before the bonus can be withdrawn.

For example: a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200, with a wagering requirement of ৳1,200 × 10 = ৳12,000.

4.2 General Bonus Terms

• Each account is eligible for the welcome bonus only once.
• Bonus wagering activity may be restricted to certain games.
• tkgm reserves the right to change or cancel any promotion at any time.
• If bonus abuse is found, the bonus on the account concerned will be forfeited.
• Bonus amounts are not equivalent to cash and cannot be withdrawn directly.

4.3 VIP Cashback

tkgm's VIP programme has four tiers — Bronze, Silver, Gold and Platinum. Each tier offers cashback at a set rate on weekly net losses. For example: a Gold member with a weekly net loss of ৳20,000 will receive ৳120 cashback at a rate of 0.6%. Cashback is processed every Monday. Full details of VIP membership are available separately on the tkgm VIP page.

5.1 Fair Play Policy

tkgm is committed to ensuring fair gaming. All games are operated through verified software providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). Game outcomes are automated and not predetermined.

5.2 Prohibited Conduct

The following conduct is strictly prohibited:

• Bonus abuse or any method used to circumvent bonus terms.
• Playing games using multiple accounts or false identities.
• Exploiting software bugs or technical issues.
• Using coordinated betting strategies against other members.
• Using any automated betting software or bots.

5.3 Responsible Gaming

tkgm believes gaming is entertainment, not a means of earning income. We encourage members to set spending limits, take regular breaks, and use the self-exclusion option if needed. Reading the Responsible Gaming Guidelines will give you more information on available support measures. If you notice signs of gaming addiction, please seek professional help without delay.

6.1 General Betting Rules

The following rules apply to sports betting at tkgm:

• Once a bet is accepted, it cannot be cancelled or changed unless approved by tkgm.
• Live betting odds may change continuously after a match has started.
• If a match is abandoned, postponed or shortened, separate betting rules will apply.
• For cricket betting, BPL, IPL, T20 World Cup and other international tournaments have their own specific rules.

6.2 Betting Limits

Maximum bet limits are set separately for each event and market. tkgm reserves the right to change the betting limits for any specific member. Multiple bets on related outcomes within the same match cannot be combined.

6.3 Incorrect Odds

If incorrect odds are displayed due to a technical error, tkgm reserves the right to void the affected bets. In such cases, the stake will be refunded in full.

7.1 Account Closure by tkgm

tkgm may temporarily suspend or permanently close an account in any of the following circumstances:

• Breach of these terms and conditions.
• Evidence of false information or identity fraud.
• Evidence of operating multiple accounts.
• Evidence of illegal or suspicious financial activity.
• Bonus abuse or attempted fraud.

7.2 Account Closure by the Member

If a member wishes to close their account, please contact the support team. All ongoing bets must be settled and any verified balance may be withdrawn before closure. Self-exclusion and break options are available separately and are distinct from permanent closure.

7.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. tkgm may deduct an administrative fee from inactive accounts, but the balance will not fall below zero.

Details of how tkgm collects, stores and uses members' personal information are set out in our Privacy Policy. By using the service, you also agree to that policy.

We keep your information secure through SSL encryption and other technical security measures. Documents submitted for identity verification are stored on secure servers and are not shared with third parties for commercial purposes.

8.1 Purposes of Data Use

• Member identity verification and account management.
• Payment processing and fraud prevention.
• Communication with members and improvement of service quality.
• Compliance with applicable laws and regulations.

All content on the tkgm website — logos, graphics, text, software, databases and designs — is protected under the intellectual property rights of tkgm or its respective suppliers. No material may be copied, modified or used for commercial purposes without written permission.

Intellectual property rights in game software belong to the respective software providers and are governed by separate licence agreements.

10.1 Technical Issues

tkgm is not directly liable if gaming or betting is disrupted due to server downtime, loss of internet connection or software errors. However, we will endeavour to provide a fair resolution for bets affected by such issues.

10.2 Third Parties

tkgm is not liable for the actions of game studios, payment providers or other third parties. These third parties may have a separate relationship with members, and their own terms will apply.

10.3 No Guarantee of Winnings

There is no guarantee of winning in gaming or betting. RTP or odds are long-term mathematical averages — they are not a promise. tkgm never guarantees winnings.

If you have a complaint, please first contact our support team via tkgm's 24/7 live chat or email. The support team provides service in both Bengali and English. Most complaints are resolved at the initial stage.

If a complaint is not resolved through initial contact, it will be escalated to management level. We take all complaints seriously and aim to provide a resolution within a reasonable time.

For detailed enquiries, tkgm's background and contact information can be found on the About Us page.

12.1 Changes to Terms

tkgm may amend any part of these terms at any time. Members will be notified of significant changes by email or via a notice on the site. Continued use of the site after any change will be taken as acceptance of the new terms.

12.2 Language

These terms are published in Bengali. If a translation into any other language is available, the Bengali version will take precedence in the event of a dispute.

12.3 Severability

If any provision of these terms is found to be legally unenforceable, the remaining provisions will continue in full force.

12.4 Entire Agreement

These terms and conditions, the privacy policy, and any applicable promotional terms together form the complete agreement between tkgm and the member. Any prior oral or written agreements to the contrary have no effect.